Accessibility Policy

Accessibility Policy

We want all our users to be able to access and use The website is designed with the Web Content Accessibility Guidelines 2.0 in mind. We make every effort to comply with these guidelines including the use of specialist software to test and help us measure how we are doing. We are always looking for ways to improve and we value your feedback.

If you have any feedback to help us improve the accessibility of, please email us at

1. Design Standards

Here are some of the features we have included to help you access and use

This site has been validated against HTML5.

We also try to ensure that:

  • Plain language with explanations of any technical terms
  • Clear text for web links
  • Easy-to-read font
  • Alt tags on images to tell you what they represent
  • Consistent navigation
  • TAB key navigation for forms
  • All images in our sites contain appropriate alternate text
  • Pages and images on this website are optimised to load quickly and smoothly
  • All foreground and background colours are checked to ensure sufficient contrast, or given alternative text in the case of images
  • Our content is written clearly, concisely, free of jargon and in plain English
  • All pages use headings
  • All ‘calls to action’ highlighted with icons and/or different colour font or underlined
  • Symbols (e.g. >) are used in context and for their semantic use
  • Consistent navigation and page layouts are used
  • All forms are navigable using a keyboard
  • We have submit buttons on all forms
  • We use cascading style sheets to control layout and presentation

We use JavaScript (a scripting language widely used in website development) to deliver an enhanced user experience for things like rollover menus and conditional content visibility. Google has further information on how to enable JavaScript(external link).

2. How to change text size

Internet Explorer 7 or 8 – select the ‘Text Size’ option from the ‘Page’ menu in the toolbar and choose the size you prefer.

Internet Explorer 9 – enlarge or shrink all objects on the page by pressing the CTRL key and pressing + to increase or – to decrease the zoom level. To return to the default size, hold down the CTRL key and press zero. You can also access the same options from the Settings menu icon on the toolbar and selecting the ‘Zoom (100%)’ option.

Firefox – enlarge or shrink all objects on the page by holding down the CTRL key and pressing + to increase or – to decrease the zoom level. To return to the default size, hold down the CTRL key and press zero.

Safari – Zoom in or out on web content by using the Zoom toolbar button for more comfortable reading. Images and graphics also scale up while the text remains sharp, keeping the web page layout consistent as you zoom. To add the Zoom button to your toolbar, simply choose Customize toolbar from the View menu and drag the button onto your toolbar.

Chrome – On your computer, open Chrome. At the top right, click More. Settings. Under “Appearance,” make the changes you want: Change everything: Next to “Page zoom,” click the Down arrow . Then select the zoom option you want. Change font size: Next to “Font size,” click the Down arrow .

3. Useful resources

Web accessibility initiative – how to change text sizes or colours(external link)
Direct Gov – The Disability Discrimination Act (DDA)(external link)
Microsoft – Accessibility support centre(external link)